Client Terms of Service

 

This agreement sets forth the expectations and standards that both client and coach expect during the coaching relationship.  Policies and expectations are outlined in the following:

 

1. The Relationship between Client and Coach

 

As the Client’s Life Coach, Laurie Soldinger, doing business as Morphosis Mentor LLC (hereby referred to as Coach) will partner with the Client on a journey of discovery, self-exploration, accountability, and follow-through.  The Coach’s job is to help discover, create a plan, and help the Client reach certain goals in the Client’s life.  The Coach will help the Client discover within themselves the beliefs or issues that are blocking the Client from moving forward in achieving these set goals.

 

The Coach operates from a particular coaching model, but it is the responsibility of the Client to follow through with implementing the plan set forth between the Coach and Client.

 

2. Term of Service

 

Achieving the results desired and expected by the Client and Coach normally takes time.  In order for the coaching to be most effective, and to allow time for changes and results to occur in the Client’s life, the Client should be willing to commit to a minimum period of three (3) months.

 

Either party may terminate the coaching relationship at any time with written notice, after financially settling any outstanding fees. The Coach may agree but is not legally required to refund any unused portion of pre-paid fees, depending on the circumstances for termination.

 

3. Scheduled Sessions

 

Regular coaching sessions will be delivered by meeting at a specific time and place agreed upon by the Coach and Client.  Meetings can occur in the Coach’s office, over the phone, using Zoom or other video conferencing software, or at any other agreed upon location.  Coaching sessions typically last for 60 minutes and are typically billed at $100 per session, with some exceptions.  A one-time introductory session is 15 minutes and is free of charge.  Foundation sessions are typically 90 minutes and are typically billed at $150, with some exceptions.  Coaching packages are pre-paid bundled sessions and are available at a lower per-session rate. Some bundled packages may offer payment plans, which will be paid monthly in advance by automatic payment or debit.  Any unfinished bundled packages that the Coach, in her sole discretion, determines to be eligible for a refund will be prorated by calculating the used sessions at the un-bundled rate.

 

4. Cancellation of Appointments

 

The Client is responsible for any regular session fees that the Client cancels with less than 12 hours notice.  Cancellation should be done through the online scheduler, but if cancelling within 2 hours of the appointment time, Client should attempt to contact Coach via phone or text as well.

 

5. Contact between Sessions

 

The Coach will be available to the Client between sessions via multiple methods of contact (i.e., text, email, Client Portal, etc.).  Occasionally, a Client may require an unscheduled phone call or session.  This will be a grace period of 15 minutes.  Clients are never charged when contacting Coach to discuss billing or administrative questions or concerns on the account.

 

6. Disclosure of Prior History

 

The Client agrees to disclose details of past or present psychological and/or psychiatric treatment to the Coach, which will be handled in accordance with the Confidentiality policy in this agreement.  Coaching and Counseling are not the same, and a Coach is not a licensed therapist or registered psychologist or psychiatrist.  The Client should notify Coach immediately if any mental health difficulties arise during the course of the coaching relationship, so that appropriate referral possibilities can be discussed.  Depending on the nature of any such difficulties, coaching may be able to continue while seeking professional psychological services of another provider, or it may be required to postpone coaching until those services have taken place.  This will always be determined with the best interests of the Client’s mental health in mind.

 

7. Confidentiality

 

This coaching relationship, as well as all information (documented or verbal) that the Client shares with the Coach as part of this relationship, is bound by the principles of confidentiality set forth in the ICF Code of Ethics. However, please be aware that the Coach-Client relationship is not considered a legally confidential relationship (like the medical and legal professions) and thus communications are not subject to the protection of any legally recognized privilege. The Coach agrees not to disclose any information pertaining to the Client without the Client’s written consent. The Coach will not disclose the Client’s name as a reference without the Client’s consent.

 

Confidential Information does not include information that: (a) was in the Coach’s possession prior to its being furnished by the Client; (b) is generally known to the public or in the Client’s industry; (c) is obtained by the Coach from a third party, without breach of any obligation to the Client; (d) is independently developed by the Coach without the use of or reference to the Client’s confidential information; or (e) the Coach is required by statute, lawfully issued subpoena, or by court order to disclose; (f) is disclosed to the Coach and as a result of such disclosure the Coach reasonably believes there to be an imminent or likely risk of danger or harm to the Client or others; and (g) involves illegal activity. The Client also acknowledges his or her continuing obligation to raise any confidentiality questions or concerns with the Coach in a timely manner.

 

8. Limited Liability

 

Except as expressly provided in this Agreement, the Coach makes no guarantees, representations or warranties of any kind or nature, express or implied with respect to the coaching services negotiated, agreed upon and rendered. In no event shall the Coach be liable to the Client for any indirect, consequential or special damages. Notwithstanding any damages that the Client may incur, the Coach’s entire liability under this Agreement, and the Client’s exclusive remedy, shall be limited to the amount actually paid by the Client to the Coach under this Agreement for all coaching services rendered through and including the termination date.

 

9. Entire Agreement

 

This document reflects the entire agreement between the Coach and the Client, and reflects a

complete understanding of the parties with respect to the subject matter. This Agreement supersedes all prior written and oral representations. The Agreement may not be amended, altered or supplemented except in writing signed by both the Coach and the Client.

 

10. Dispute Resolution

 

If a dispute arises out of this Agreement that cannot be resolved by mutual consent, the Client and

Coach agree to attempt to mediate in good faith for up to sixty (60) days after notice given. If the dispute is not so resolved, and in the event of legal action, the prevailing party shall be entitled to recover attorney’s fees and court costs from the other party.  Jurisdiction will be set in the location of the Coach’s registered business, in Orange County, Florida.

 

11. Severability

 

If any provision of this Agreement shall be held to be invalid or unenforceable for any reason, the

remaining provisions shall continue to be valid and enforceable. If the Court finds that any provision of this Agreement is invalid or unenforceable, but that by limiting such provision it would become valid and enforceable, then such provision shall be deemed to be written, construed, and enforced as so limited.

 

12. Waiver

 

The failure of either party to enforce any provision of this Agreement shall not be construed as a

waiver or limitation of that party’s right to subsequently enforce and compel strict compliance with

every provision of this Agreement.

 

13. Applicable Law

 

This Agreement shall be governed and construed in accordance with the laws of the State of

Florida without giving effect to any conflicts of laws provisions.

 

14. Binding Effect

 

This Agreement shall be binding upon the parties hereto and their respective successors and permissible assigns.